Shipping & Delivery information


All orders are dispatched from Melbourne, Australia.
We aim to dispatch all orders the same day. Orders placed after 2pm AEDT will be dispatched the following business day.
Estimated delivery times are as shown below.
NOTE: Your estimated delivery time is from date of dispatch, which may not necessarily be date of order. Tracking details will be sent to you.
 
AUSTRALIAN DELIVERY


 Services Delivery Cost
Australia: Standard  2-5 Business Days $7.95
Australia: Express 1 to 4 business days $10
 

    INTERNATIONAL DELIVERY

    All international deliveries are through DHL EXPRESS and are estimated at checkout! 

    NEW ZEALAND:

    Service Delivery Cost
      DHL Worldwide Express 2- 4 Business Days 15 NZD

     

    USA

    Free DHL Express shipping over 225 USD

    Service Delivery Cost
    DHL Worldwide Express 2- 4 Business Days 20 USD

     

    International Delivery 

    Service Delivery Cost
    DHL Worldwide Express 2- 4 Business Days 30 AUD

     

    Please note: Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

    INFORMATION

    Processing Time

    Orders placed via express and standard shipping will be dispatched the same business day if placed before 1pm AEST or the next business day if placed after 1pm AEST. 

    Possible Delays

    We strive to guarantee the prompt dispatch of every order, but kindly note that we receive only an approximate delivery date from our carriers. In rare instances, your order may exceed the estimated timeframe. Deliveries to rural areas in Australia might experience additional delays. For further details or support regarding delivery schedules, please reach out to us at info@saythelabel.com.au
    Tracking your Shipment
    You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at info@saythelabel.com.au.                                                                         

    Packaging

    At Say we use 100% compostable mailers. - It looks like plastic but it is not even close!

    It is a 100% home compostable shipping mailer and is made from 70-80% PBAT (a co-polymer that is completely compostable) and 20-30% PLA (which is a fancy way of saying cornstarch).